- Internal communication – the project is sharing transient information associated with the day to day running of the project i.e. meeting agenda, minutes, ideas, comments, etc. The key nature of much of this information is that at the time of generation it is often unclear it’s value. Only with time and additional information does the value of a piece of information become apparent. For example the value of a hypothesis cannot be judged at its conception only after testing and analysis.
- External communication – the project is producing reports that are aimed at informing the rest of the organisation about its status/progress. This might include stage gate documentation for example.
In comparison in the second situation the team is essentially producing reports summarising the progress or status of the project. The target audience for these reports is the external environment. In many instances these reports will utilise pre-existing templates or a formal reporting style. The team are producing structured information for consumption by an audience distant to the day to day working of the project. In this case the corporate wiki and a project blog probably represent the appropriate environment for the sharing of this type of information. Hyper linking should be used to provide soft intergration between this environment and the ‘Project eNotebook’/SharePoint site. It is envisaged that only a single document is maintained in the corporate wiki and that this is a living document that evolves with the project. Hence it is likely that as a project pass significant milestones snapshots of the projects status are archived into the appropriate corporate content management system.
This is summarised in the diagram below.